Cancellation Policy

INTRO Matchmaking | Cancellation Policy

Last Updated: 26th June 2021


What is Intro’s cancellation policy

A cancelled consultation at Intro equates to someone else not getting an appointment they were looking for or being left on a waitlist.

As we are meeting clients on the hour every hour 7 days a week due to high levels of demand for one to one consultations with our matchmakers, it is imperative that we try to address the balance between a lapse of memory, and a genuine reason for a missed consultation.

To verify everyone’s identity for security purposes in advance and to secure your appointment, You will be asked to pay a non-refundable membership fee. Appointments must be cancelled or rescheduled at least 48 hours in advance.

To do this, our cancellation policy is as follows:

  • If you do not attend your appointment and we cannot get hold of you, or if we get a voicemail, we will leave a message confirming that you had an appointment at the allotted time and request that you call us as soon as you can to reschedule.
  • The aim of the cancellation policy is to ensure that those who genuinely want to receive the service, can receive it.
  • Consultations are not exploratory. Once your consultation begins, we have begun to provide you with the service, unless a payment plan has been prearranged for you by a Director of Intro.